Refund policy

Thank you for shopping with Kraft Candles. We take great care in handcrafting each product, and we want you to love your purchase.
If there is an issue, we’re here to help.

Returns

We offer a 5-day return window, which means you have 5 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unused, unburnt, and unopened

  • With all original labels, tags and packaging

  • Accompanied by a receipt or proof of purchase

We do not accept used, burnt or damaged candles as they cannot be resold.

To request a return, email us at kraftcandles.shop@gmail.com.
Please wait for confirmation before sending anything back.

Return Address:
V23 ENTERPRISE
Room No. Sai Parusha Cottage, 202
Near Hanuman Mandir Galli, Kailash Colony
Ulhasnagar, Maharashtra – 421005

Items sent back without an approved return request will not be accepted.

Damages & Issues

Please inspect your order upon delivery.
If your item is damaged, leaking, broken, melted, or incorrect, contact us immediately with photos at:
📧 kraftcandles.shop@gmail.com

We will evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Items purchased on sale

  • Gift cards

  • Used or burnt candles

  • Perishable or hygiene-related items

  • Hazardous materials, flammable liquids, or gases

If you’re unsure about a specific item, feel free to contact us.

Exchanges

We do not offer direct exchanges.
If you want a different product, please request a return (if eligible), and once it is approved, place a new order for the item you want.

European Union Customers

If your order is shipped to the EU, you have a 14-day cooling-off period where you may cancel or return your order for any reason.

The product must still be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note:

  • Your bank or card provider may take additional time to post the refund.

  • If more than 15 business days have passed since your refund was approved, contact us at kraftcandles.shop@gmail.com.